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Frequently Asked Questions

 
How do I verify the Privacy and Integrity of my Customer Data is Protected?

Pacific has in place a stringent policy to ensure confidentiality of data. Strong physical as well as network and electronic security measures ensure confidential data is not taken out of the site. We have been working for over 5 years now and we have not had a single instance of data or information being misused.

We also have our employees sign a confidentiality agreement at the beginning of any engagement which is based on client specifications. We are also willing to adopt any additional measures suggested by clients.
 
   
 
Will Pacific be able to successfully address the issue of cultural diversity?

Pacific has a well established training program with a strong orientation towards cultural training. It pays special emphasis on addressing nuances of various geographical regions. The training provided is highly interactive .Furthermore, growing ties between India and the West has also contributed to high awareness levels and acclimatization to Western culture.
 
   
 
Will outsourcing to Pacific mean I lose control over my processes?

Pacific considers itself to be a strategic extension of your organization's capacity. Hence, we work the way you work. Our relationships are characterized by our willingness to be flexible. We provide you with long-term visibility into every aspect of our relationship, which allows you to retain control over your outsourced processes.
 
   
 
Does Pacific attract and retain high quality people?

Pacific possesses the ability to attract and retain best in breed talent by leveraging the reputation earned over these years.We have a highly selective hiring policy at all levels, which ensures consistency in quality of our human resources. Pacific is also a financially stable zero debt company today.
 
   
 
Is India a good destination to outsource to?

In recent years India has emerged as one of the most favored destinations for outsourcing because it provides the following sustainable advantages:

› Large English speaking population.
› Talent arbitrage.
› Cost arbitrage.

India has also gained recognition in the last 10 years as a stable and well managed economic powerhouse:

› Healthy foreign exchange reserves and export earnings
› Improving fiscal deficit
› India's current ratings are BB+/Baa
 
   
 
Does Pacific possess the ability to understand my business in order to outsource effectively?

Pacific has a demonstrated edge in being able to understand our client's business and their requirements better. We derive our confidence through our Product Management Group and a very focused Domain Competence Group.
 
   
 
Will outsourcing be cost effective/ justified in the long term?

Pacific believes in providing clients with benefits, which go well beyond initial labor cost arbitrage. We commit to quantifiable year on year benefits to our clients as part of our SLAs.
 
   
 
Does Pacific have adequate infrastructure to support my business processes?

Pacific operates out of its state of the art facility at Noida near Indian Capital New Delhi, it possesses world class facilities in terms of security, power and connectivity.
 
   
 
Will Pacific help me address and facilitate organizational change?

Pacific understands the value of buy-in within the organization for the outsourcing initiative to be successful. In order to facilitate senior management commitment we adopt the following approach:

› We formally initiate the Change Management Program with help from specialists before moving processes offshore
› We establish a clear governance model around the outsourcing initiative.
› We seek to build credibility through developing an excellent understanding of your business and demonstrating that by proposing a   solution, which addresses all your key concerns around outsourcing.
 
   
 
How does Pacific ensure effective knowledge transfer in order to execute my processes efficiently?

Pacific's comprehensive transition toolkit has a section dedicated addressing to all issues pertaining to knowledge transfer. It follows a structured approach, which ensures that knowledge is captured correctly to the last level of detail and in a manner suitable for effective dissemination. This is bolstered by our domain competency, attention to documentation and development of training content in collaboration with you.

Pacific has a training facility in Noida to impart training to about 50 personnel in a single sitting. We typically follow a "train the trainer" approach, where our personnel would visit you, understand the processes and then impart training to off-shore personnel. Furthermore, our domain experts utilize their deep industry experience to enrich the training process.
 



In today's economy, you have to be good today and better tomorrow. Flexibility is critical and you cant achieve it alone.
 
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