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 What is BPO?
What Is BPO? - Overview
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Business Process Outsourcing is the long-term contracting of a company's business processes to an outside service provider to help increase shareholder value.It's a way of transforming your company into a more effective organization. Business Process Outsourcing helps you build shareholder value by focusing on what you do best, while outsourcing the rest.

Outsourcing in Action

Automobile manufacturers don't make the entire car - they outsource many of the auto parts, components, and assemblies. Petroleum companies don't drill all of their own oil wells - they outsource the drilling to oil field service companies. Food processors don't grow all of their own crops - they outsource crop production to agricultural cooperatives and independent growers.

Management Focus

Indeed, companies in many industries are outsourcing more of their business processes to outside service providers that are leaders in their fields, and that can provide the best-in-class systems and service. This allows management to focus more of their time and attention on the company's core business - to improve corporate performance and profitability, and to gain a competitive advantage in today's global marketplace.

New Business Model

"Business Process Outsourcing is becoming the new business model for managing corporate change and growth," says Richard Bonelli, head of the firm's worldwide BPO practice. "It enables companies to shatter the boundaries of their traditional businesses, and to build long-term strategic partnerships with outside professional service firms for managing in the new millennium."


BPO is about transforming your company into a more effective organization - one that is more competitive and profitable, one that continually builds shareholder value. Toward this end, what we do is to transform your back-office operations into a more productive customer-focused service centre. We take responsibility for your people, systems, and processes; we apply investments in people, organization, and technology; and we create what we call a Centre of Excellence that better supports your business units.

Global Resources

PACIFIC formally established its Business Process Outsourcing Group in 2000, building on our many years of outsourcing experience with leading multinationals and other organizations. The group is organized on a global basis, and operates as one cohesive network of professionals with centralized management, proprietary methodologies, and leading-edge technologies.

In today's economy, you have to be good today and better tomorrow. Flexibility is critical and you cant achieve it alone.
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