Six Sigma Approach

Businesses must continually improve processes, reduce costs and cut waste to remain competitive, and many are turning to Six Sigma and Lean principles.

The Six Sigma process-improvement methodology helps businesses cut costs while improving quality, customer satisfaction and cycle times.

We are constantly looking for ways to improve the quality of our processes and sharpen our focus on serving our customers. The Six Sigma program is an integral part of this effort and a testament to our commitment to building process improvement into every one of our client engagements.

Six Sigma tools and concepts have sparked performance improvements in practically every division of our company while helping us deliver substantial cost savings to our customers.

The Six Sigma methodology uses data and statistical analysis tools to identify, track and reduce problem areas and defects in products and services, ideally resulting in near-perfect results.

Its name derives from a statistical process control model that measures defects per million and assigns a "sigma value" from one to six. Six is the ideal number - indicating only 3.4 defects per million, or 99.99966% perfect. This figure can apply to any range of processes, products or services - from software to back-office business processes - and often translates into cost savings. According to the Six Sigma Academy certified Six Sigma black belts can save companies a lot of money.

Our Six Sigma practices internally reduce costs while increasing revenue and customer and employee satisfaction. Externally, we have improved service delivery often measured by Service Level Agreements (SLAs) which are mutually agreed upon ."We have a strong Lean/Six Sigma program that delivers results," says Bryant. "Ultimately Lean/Six Sigma principles help us reduce costs and as we reduce costs we pass those savings on to clients."