What We Do

Pacific provides innovative, effective and high-quality Business Process Outsourcing (BPO) Services to Health Care service providers worldwide. We, at Pacific, offer a seamless delivery of services from our state-of-the-art facilities in India and the US that serve as Business Continuity sites for each other. Our outsourcing services help alleviate the risks and secure benefits through a structured, proven approach.

Our Services And delivery model

Pacific is one of the pioneers in offshore outsourcing services like Medical Coding, Medical Transcription, Medical Billing, Insurance Claim processing etc and has a proven track record of successfully maintaining very high standards in providing patient information management services to clinics and hospitals at its offshore facilities through a robust migration framework. Our facilities are scalable to serve clients with large sized BPO initiatives. We utilize state-of-the-art infrastructure, dictation technology, well qualified and experienced MTs, QAs, Coders and Billing executives and high-end software technologies to provide 24 x 7 end to end solutions in all areas of Medicine.

our value proposition

Pacific assists healthcare service providers by managing their patient information data, back-office operations, and technical help desks through a solution-oriented approach, enabling them to focus on their key business priorities. Our solutions are based on proven industry best practices and are provided by the best talent available in India. We, at Pacific, focus on delivering measurable business benefits through programs that are:

  • Cost-effective
  • Transparent to the customer
  • Built upon a foundation of process and domain expertise
  • Achieving the highest quality standards
  • Meeting and exceeding SLAs
  • Employing continuous improvement practices
  • Deploying cutting-edge technologies
  • Anchored on a service

flexible engagement model

The following are the flexible outsourcing models that are designed to meet clients' financial objectives:

  • Agent-based pricing
  • Transaction-based pricing
  • Build-Operate-Transfer (BOT) arrangements