Job Description

• Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service

• Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format

• Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed

• Provide support and maintenance to existing management information systems (MIS).

• Generate and distribute management reports in accurate and timely manner

• Develops MIS documentation to allow for smooth operations and easy system maintenance

• Provide recommendations to update current MIS to improve reporting efficiency and consistency

• Perform data analysis for generating reports on periodic basis

• Develop MIS system for customer management and internal communication

• Provide strong reporting and analytical information support to management team

• Generate both periodic and ad hoc reports as needed

• Understand customer problems and provide appropriate technical solutions

• Analyze business information to identify process improvements for increasing business efficiency and effectiveness.

• Participate in cross-functional meetings to resolve recurring customer issues.

• Establish a strong relationship with Team Managers and management through a demonstration of industry knowledge and of the business issues at hand

• Analyze current business processes and make recommendations for improvements

• Maintain thorough understanding of data and information resources

• Maintain a status on all projects and proactively communicate with management and customers

Job Requirements

To be considered for this position, applicants need to meet the following qualification criteria:

• Bachelors degree in Business Administration, Finance, Accounting, Economics, or a related field required; Master’s degree preferred

• Analytical experience required

• Strong ability to analyze raw data, draw conclusions, and develop actionable recommendations

• Sound business decision-making ability

• Ability to handle multiple projects simultaneously

• Ability to communicate with people of various technical and business backgrounds

• 1-3 years of experience in the BPO industry preferred

GROW YOUR CAREER WITH Pacific BPO, an access healthcare company