Job Location: Noida, India 

Job Description

• Responsible for supervising the team to work on assigned cases

• Monitor Team's production and SLA delivery

• Keep a record of client KPIs and team's performance against the KPIs

• Monitor the issue logs raised by the client partners and review each issue log prior to being escalated to the customer

• Provide subject matter expertise on Accounts Receivable processes

• Manage and handle effectively escalations raised by the clients

• Provide mentorship, training and coaching to the team

• Adhere to organizational policies and procedures

• Lead by example by demonstrating the highest standards of ethical behavior

• Monitoring and reporting team performance as needed

• Keep the Standard Operating Procedures updated and establish due control mechanisms

• Work with quality and business transformation team to identify, recommend and implement process improvement projects

Job REQUIREMENTs

To be considered for this position, applicants need to meet the following qualification criteria:

• 5 to 8 years of revenue cycle service delivery management experience

• Account team leadership experience leading 50+ individuals

• Demonstrated expertise in problem-solving and revenue cycle transformation (for e.g. improvement in % of collections, growth of the client account team size etc.)

• Performance record of achievement with great people management & leadership skills

• Strong knowledge of US revenue cycle management for Physician Practices and Hospitals

• Proven track record in problem solving and improving process efficiency through strong analytical and problem solving skills

• Excellent written & verbal communication skills

• Strong leadership skills with an ability to motivate direct reports

• Develop the team's talent, drive employee retention and engagement

GROW YOUR CAREER WITH PACIFIC BPO, AN ACCESS HEALTHCARE COMPANY